New & refurbished equipment: We try to ship all orders received by 3pm the same day. However this is not a guarantee. The following factors can delay your order: clearing of your payment, order volume and also snow and ice will shut everything down around here . If you have a rush order, or need an item delivered on Saturday please call to request faster shipping.All products are shipped and delivered on business days.
Fixed / Free Shipping does not apply to items shipped on Pallets, please call for rates on those items.
Shipping damage: If your item is damaged when you receive it, you must report the damaged item to us within 48 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Tuesday. Pictures and or a carrier inspection may be required and if available a replacement shipment will be setup. Do not discard any packaging materials.
International Orders must first be approved, please send us an email for a request. Payment by wire transfer is required for all international orders.
Return Authorization Policy
There is a 25% or $10 restocking fee (whichever is greater) on all returned items. Items that had "free shipping" have a $15 minimum restocking fee and if returned for another item or for refund will be charged actual shipping in addition to the standard restocking fee. Shipping is never included on a refund. All returned items must be in the original condition. Please allow 30 days for credits to be processed.There are NO returns/refunds on Special Order Items. An RMA has to be issued before a return will be processed. All refused packages will get the standard restocking fee and be treated as an Return for credit. ALL RMAs requests should be emailed to email@example.comCustomer is responsible for the shipping and the cost of shipping items back to wenofiber.com on all returns and repairs. It is the responsibility of the customer to make sure a return is packed correctly for safe return to us. We won't cover under warranty any repairs for damages incurred during shipping. Please allow 30 days for credits to be processed.
909 W Market Center Drive
High Point, NC 27260 We can be reached via e-mail at firstname.lastname@example.org or you can reach us by telephone at 877-877-5995
Limitation of Liability:
RaRa Telecom Supply, Inc. dba:wenofiber.com (including its affiliates, and its respective officers, directors, employees, agents, successors, and permitted assigns thereof) do not accept liability for any damages including but not limited to loss of use, lost profits, injury, loss of business, loss of data, loss of software or the provision of services and support. RaRa Telecom Supply, Inc./ wenofiber.com will not be liable for any consequential, special, indirect, or punitive damages even if advised of the possibility of such damages, or any claim by any third party. You agree that for any liability related to the purchase of product, RaRa Telecom Supply, Inc / wenofiber.com (including its affiliates, and its respective officers, directors, employees, agents, successors, and permitted assigns thereof) are not liable or responsible for any damages above the amount invoiced by RaRa Telecom Supply, Inc./ wenofiber.com for the said product or service.
Claims: If Customer makes any claims against RaRa Telecom Supply, Inc./ wenofiber.com., Customer agrees that the venue for such claims will be in Guilford County, North Carolina USA
All Trademarks, copyrights, company names, product names, product model names, and logos, mentioned herein are the trademarks of their respective owners.
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