Manufacturers warranties do apply on new defective equipment, please contact the manufacturer for any manufacturer's warranty issues. We cannot accept returns on fiber cabling or other custom cables unless there is a quality issue. We also cannot accept returns on any manufacturer discontinued items or disscounted items. You have 30 days from the invoice date to return an item.
There is a 25% or $10 restocking fee (whichever is greater) on all returned items. Items that had "free shipping" have a $15 minimum restocking fee and if returned for another item or for refund will be charged actual shipping in addition to the standard restocking fee. Shipping is never included on a refund. All returned items must be in the original condition. Please allow 30 days for credits to be processed.There are NO returns/refunds on Special Order Items. An RMA has to be issued before a return will be processed. All refused packages will get the standard restocking fee and be treated as an Return for credit. ALL RMAs requests should be emailed to info@raratel.comCustomer is responsible for the shipping and the cost of shipping items back to wenofiber.com on all returns and repairs. It is the responsibility of the customer to make sure a return is packed correctly for safe return to us. We won't cover under warranty any repairs for damages incurred during shipping. Please allow 30 days for credits to be processed.
Customer Service
Shipping
New & refurbished equipment: We try to ship all orders received by 3pm the same day. However this is not a guarantee. The following factors can delay your order: clearing of your payment, order volume and also snow and ice will shut everything down around here . If you have a rush order, or need an item delivered on Saturday please call to request faster shipping.All products are shipped and delivered on business days.
Fixed / Free Shipping does not apply to items shipped on Pallets, please call for rates on those items.
Shipping damage: If your item is damaged when you receive it, you must report the damaged item to us within 48 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Tuesday. Pictures and or a carrier inspection may be required and if available a replacement shipment will be setup. Do not discard any packaging materials.
International Orders must first be approved, please send us an email for a request. Payment by wire transfer is required for all international orders.
Return Authorization Policy
Privacy Notice
This is the web site of wenofiber.com a wholy owned subsidiary of RaRa Telecom Supply, Inc. Our postal address is
909 W Market Center Drive
High Point, NC 27260 We can be reached via e-mail at info@raratel.com or you can reach us by telephone at 877-877-5995
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address). The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors' browser type or other information that the visitor sends. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, writing to us at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
All reproduction, reprinting , retransmission or copy of any portion or all of any document, description, picture, icon, or thumbnail found on this site is expressly and strictly prohibited, unless specified otherwise or unless RaRa Telecom Supply, Inc./ wenofiber.com has expressly granted, by prior writing, its consent to so reproduce, retransmit or reprint the material. Any reproduction for commercial purposes is strictly prohibited.
All software used on the site is the sole property of RaRa Telecom Supply, Inc./ wenofiber.com or those supplying that software. You may use the content of this site only for the purpose of shopping on this site or placing orders on this site and for no other reason. Any unauthorized use of any materials appearing on this site may violate copyright, trademark, and other applicable laws and can result in criminal or civil penalties.
909 W Market Center Drive
High Point, NC 27260 We can be reached via e-mail at info@raratel.com or you can reach us by telephone at 877-877-5995
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address). The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors' browser type or other information that the visitor sends. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, writing to us at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
Limitation of Liability:
RaRa Telecom Supply, Inc. dba:wenofiber.com (including its affiliates, and its respective officers, directors, employees, agents, successors, and permitted assigns thereof) do not accept liability for any damages including but not limited to loss of use, lost profits, injury, loss of business, loss of data, loss of software or the provision of services and support. RaRa Telecom Supply, Inc./ wenofiber.com will not be liable for any consequential, special, indirect, or punitive damages even if advised of the possibility of such damages, or any claim by any third party. You agree that for any liability related to the purchase of product, RaRa Telecom Supply, Inc / wenofiber.com (including its affiliates, and its respective officers, directors, employees, agents, successors, and permitted assigns thereof) are not liable or responsible for any damages above the amount invoiced by RaRa Telecom Supply, Inc./ wenofiber.com for the said product or service.
Claims: If Customer makes any claims against RaRa Telecom Supply, Inc./ wenofiber.com., Customer agrees that the venue for such claims will be in Guilford County, North Carolina USA
All Trademarks, copyrights, company names, product names, product model names, and logos, mentioned herein are the trademarks of their respective owners.
Copyright and Trademark
This site is owned and operated by RaRa Telecom Supply, Inc./ wenofiber.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of RaRa Telecom Supply, Inc./ wenofiber.com.All reproduction, reprinting , retransmission or copy of any portion or all of any document, description, picture, icon, or thumbnail found on this site is expressly and strictly prohibited, unless specified otherwise or unless RaRa Telecom Supply, Inc./ wenofiber.com has expressly granted, by prior writing, its consent to so reproduce, retransmit or reprint the material. Any reproduction for commercial purposes is strictly prohibited.
All software used on the site is the sole property of RaRa Telecom Supply, Inc./ wenofiber.com or those supplying that software. You may use the content of this site only for the purpose of shopping on this site or placing orders on this site and for no other reason. Any unauthorized use of any materials appearing on this site may violate copyright, trademark, and other applicable laws and can result in criminal or civil penalties.